Project Coordinator & Front of House Role

Reports to: HR Business Partner

Department: Commercial

Location: Yeovil, Somerset

 Job Purpose:

To be the first point of contact and central hub within Resolution Interiors Ltd maintaining a professional presence and providing administration assistance across the business where necessary.

Key Tasks and Responsibilities:

Primary Role

  •  Answer a high volume of calls and maintain a customer focused approach to message taking for the effective follow up by the relevant employee.

  • Maintain regular consistent and professional relationships with customers /suppliers either on the telephone or those visiting our offices in order to support our business delivery. Be responsible for all visitor access to the building, pursuing the required sign in process and ID checking as appropriate to their function/visit as outlined in RI’s Access Control Policy and in line with ISO 27001 compliance.

  • Be aware of all planned client/supplier meetings being held at Resolution offices, ensuring meeting spaces are booked through Office365 as required. Forward plan lunch and refreshments for visitors (and colleagues where applicable), accommodating their needs as appropriate.

  • Update and distribute the office and mobile telephone lists as required and play a key part in keeping the company calendar and contacts up to date to ensure communication is maintained across the business.

  • Be responsible for opening and date stamping the daily post and pass it onto the relevant person to sort and distribute across the business. Be responsible for franking all post in the tray to ensure it is ready for the afternoon collection.

  • Monitor and maintain the office environment day to day to ensure a clean and tidy working space i.e. emptying kitchen bins, putting dishwasher on etc.

  • Coordinate the office maintenance function to ensure all areas of the office and outside space are well presented and maintained, including cleaning and gardening. Be responsible for collating all incoming requests via the maintenance email distribution group, recording them onto the spreadsheet, setting target completion dates and ensuring these are costed and approved (where applicable)/actioned by relevant stakeholders as required. Provide a monthly update to the SMT. Carry out regular cost comparisons for the most cost-effective cleaning and gardener suppliers and ensure their services remain within allocated overhead budget.

  • Monitor office supplies and replenish as required to ensure appropriate levels are maintained i.e. stationery, printing supplies, cleaning products, refreshments (milk, tea, coffee, biscuits, and fruit). Carry out regular cost comparisons for the most cost-effective supplier and ensure orders remain within allocated overhead budget. Negotiate discounts with suppliers as able.

  • Be responsible for the daily backing up of RIL’s server to an encrypted hard drive using the ‘grandfather, father, son’ system as outlined on the updated log held within the server room.

  • Be responsible for the care taking of said hard drive off-site.

  • Provide administrative support to the company directors as and when required, ensuring a high level of service at all times by addressing all their requirements and articulating back to them course of action taken.

Secondary Role

  • Provide support across the business in booking hotels, flights, travel etc as required ensuring value for money to maintain project profitability and that all relevant spread sheets and costing profiles are updated.

  • Support accounts team with the processing of company credit cards, ensuring spreadsheets are updated at time of purchase and VAT invoices are collated in line with the monthly statements.

  • Be responsible for undertaking cost comparisons and ordering in relation to H&S signage and kit as directed by the warehouse. Negotiate discounts with suppliers as able.

  • Monitor and control the budgets for all relevant allocated business expenditure (as detailed above). Endeavor to provide savings where possible in order to keep overheads within budget and to a minimum.

  • Be responsible to drive your own development and interests, taking on specific initiatives to increase knowledge and skill set.

  • Follow and comply with all policies and procedures of Resolution Interiors Ltd which includes the Health and Safety procedures, ensuring personal safety and the safeguarding of the interests and safety of all staff, visitors, and contractors.

  • Uphold the values of Resolution Interiors Ltd.

  • Carry out other duties relevant to your post as reasonably required by the HOPC and management.

  • Ensure a contribution and adherence to delivering the quality and information security policies and systems across the business.

  • Keep abreast of changes to regulations and legislation and ensure that these are reflected in working practices and procedures.

  • Carry out other duties relevant to your post as reasonably required by management.

Back to Careers