Closer Customer Connections Made Through Experiences

By 29th August 2019April 13th, 2021Leisure & Hospitality, Retail

Well-crafted brand experiences help tell a stronger story,

The Bombay Sapphire distillery is located at Laverstoke Mill in rural Hampshire and earlier this year, Resolution Interiors worked on the new gift shop as part of the overall visitor journey throughout the distillery.

Some of our most loved drinks brands are creating a real point of difference when it comes to creating an experience, highlighting the need to create a closer connection between a product and their audience. Working on the Bombay Sapphire store project points to the increasing need for drinks brands to maximise the physical closeness with their customers:


  • Customers appreciate what the brand has to offer and engage in their senses through smell, touch and taste
  • A brand has the opportunity to tell the world their story and what sets them apart from a crowded marketplace without distractions
  • Customers are encouraged to tell others of the experience they have had in a physical location
  • Brands have a distinct way to connect with people who enjoy the product and keep them closer to them, encouraging loyalty


From the likes of Ferrari, Guinness, Mercedes, Heineken to M&Ms, brands who create a destination for people to visit have every opportunity to cement loyalty and interact on a much more personal level.

When a customer experience works well, a brand has a customer for life. Talk to our team about enhancing experiences for your customers.