Quality Management

About this policy

Resolution Interiors Ltd (RIL) is a Project Management-based entity providing design and construction services throughout the UK & parts of Europe within the Retail, Commercial & Finance, Leisure, and Government Framework sectors. RIL is committed to achieving Quality Control through the Business Management System (inclusive of Quality), which will be operated to meet or exceed the requirements of ISO 9001, in relation to the provision of goods and services. RIL is committed to achieving customer satisfaction through the use of quality procedures, seeking improvement by constant review, with suppliers and subcontractors being encouraged to co-operate.

Purpose of the policy

The purpose of this policy is to achieve our quality objectives and drive continual improvement and innovation based upon efficient business processes, defined measurements, best practices, and customer feedback.

RIL’s Executive Board of Directors are committed to:

• Satisfying applicable requirements related to quality management.
• Continual improvement of the Business Management System (inclusive of Quality).

This quality policy shall:

• Be available as documented information.
• Be communicated to all employees within the organisation.
• Be available to all customers and interested parties, as appropriate.

Policy objectives

The measured quality objectives are:

1. Work to satisfy the requirements of all of our; customers in accordance with their relative contracts or Service Level Agreements; stakeholders; and interested parties whenever possible, meeting and exceeding their expectations.
2. Work to provide a high quality of finish and workmanship throughout the build and installation, as well as provision of all bespoke manufactured items.
3. Ensure an efficient and well managed delivery of services throughout the lifecycle of a project.

Adopted policy behaviours

Other key adopted behaviours of the policy are:

• To comply with all legal requirements, codes of practice and all other requirements applicable to our activities.
• To ensure effective progression of staff through training, development of core competencies and the provision of resources to create empowerment and accountability. This is underpinned by strong Senior Leadership Team (SLT) involvement and commitment.
• To drive a strong, proactive Health & Safety culture across the business, contractors, and customers alike.
• To recognise that we need to have an effective system in place to listen to customer feedback and deal with any complaints should they arise. If a customer makes a complaint, we are committed to investigating it and will do our best to resolve the issue.
• In making the details of our policy known to all interested parties, including external, where appropriate, determine the need for communication via relevant methods. These include but are not limited to customers, whose requirements are documented in contracts, purchase orders and specifications.

Responsibilities of the policy

Customer service is an essential part of the process and to ensure it is fulfilled, all personnel within the company are responsible for the quality of their work.

RIL’s Joint Managing Directors, are responsible for monitoring and reviewing the Business Management System and report regularly to the other members of the Executive Board on the system’s implementation, status, and effectiveness (including ensuring that the Quality Policy is maintained, and that it will achieve the outlined objectives whilst seeking continual improvement in efficacy and performance). The Business Management System is subject to both regular internal and annual external audits.

The SLT are responsible for ensuring the correct implementation of this policy and it is the responsibility of individual employees to comply with the procedural directives of the policy.

RIL’s Exec Team will review this policy regularly and any changes necessary as a result of this review will be implemented.